1. Introduction mountvaultpro.com (operated under the brand mountvaultpro) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website or use our custom installation and property improvement services. By accessing our platform, you agree to the practices described in this policy.
2. Data Controller The data controller responsible for your personal data is mountvaultpro.com. If you have any questions regarding this policy or our data practices, you may contact us via our official email address at custom@mountvaultpro.com.
3. Information We Collect We collect personal information that you voluntarily provide to us when you request our services, make an online deposit payment, or communicate with us. This information may include:
Identity and contact details (such as your name, email address, phone number, and physical property address for project delivery).
Transaction details regarding the custom installation services you have ordered.
Communications and correspondence sent directly to our team.
4. Payment Processing and Stripe All online transactions, including deposit payments for our services, are processed through our third-party payment service provider, Stripe. When you make a payment, your payment card details and transaction data are collected and processed directly by Stripe in accordance with their respective privacy policies and security standards. We do not store full credit card numbers or sensitive financial authentication data on our local servers.
5. Data Retention Period We retain your personal data only for as long as is necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, tax, or reporting requirements. In compliance with applicable laws in Canada, the United States, and the European Union, transaction and customer records are generally retained for a period of up to seven years following the completion of services or the closure of your account, unless a longer retention period is required or permitted by law.
6. International Data Transfers Because we operate from Canada and offer services to clients in the United States and Europe, your personal data may be transferred to, stored, and processed in jurisdictions other than your country of residence. We ensure appropriate safeguards are implemented to protect your data in accordance with applicable regional privacy regulations.
7. Your Data Protection Rights Depending on your geographical location, you may have specific rights regarding your personal data, including the right to access, correct, or request the deletion of your information. To exercise any of these rights, please submit a formal request to custom@mountvaultpro.com.
8. Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted directly on this page with an updated revision date. Continued use of our services following any modifications constitutes your acknowledgment of the updated terms.