1. Introduction This Fulfillment Policy governs the delivery and execution of custom installation services provided by mountvaultpro under the domain mountvaultpro.com. By engaging our services and submitting an order, you agree to adhere to the fulfillment procedures and terms outlined herein.
2. Nature of Services and One-Time Transactions We specialise in custom installation services and fitted property improvements. All transactions processed through our website are strictly one-time purchases corresponding to specific project orders. We do not operate a subscription model, and no recurring, periodic, or automatic billing charges will be applied to your payment method.
3. Fulfillment Workflow and Timeframes Our fulfillment process is structured into progressive stages to ensure accurate project execution. Project timeframes are estimated based on the scope of work and site requirements:
Order Placement and Deposit: Upon submitting your project requirements through mountvaultpro.com, an initial deposit payment is required to confirm the order and initiate scheduling. This transaction is processed as a one-time charge.
Site Assessment and Preparation Timeframe: Following the initial online transaction, our team coordinates with you within 3 to 5 business days to conduct necessary on-site evaluations and project customisation planning.
Physical Installation Timeframe: The final phase of fulfillment involves the physical delivery of installation services at your designated premises. Standard installation projects are generally scheduled for completion within 14 to 30 business days following the initial site assessment, depending on project complexity, material coordination, and site readiness.
4. Payment Structure for Fulfillment
Initial Payment: The initial deposit secures the project slot and commences the preparation phase.
Final Balance: The remaining balance for the custom installation services is due upon the physical completion of the work at your property, payable in accordance with the final invoice issued upon fulfillment.
5. Order Modifications and Cancellations Because our operations involve tailored preparation and scheduling, any request to modify or cancel an ongoing project must be submitted in writing to our official communication channel. Cancellation requests are reviewed based on the current stage of project preparation and resource allocation.
6. Contact Information For any questions, scheduling inquiries, or support regarding the fulfillment of your project, please contact our team directly via our official email address: custom@mountvaultpro.com.