1. Introduction This Refund and Cancellation Policy governs all transactions conducted through mountvaultpro.com under the brand mountvaultpro. By engaging our custom installation and property improvement services, you agree to comply with the terms set forth in this policy.
2. One-Time Purchases and Non-Subscription Model All payments processed through mountvaultpro.com are strictly one-time transactions for specific project orders. We do not operate a subscription model, and no recurring, periodic, or automatic billing charges will be applied to your payment method.
3. Nature of Custom Services and Order Cancellations Because our services involve tailored project planning, resource allocation, and scheduled on-site execution, cancellation requests are handled according to the progressive stage of the project:
Pre-Assessment Requests: If a cancellation request is submitted in writing prior to the commencement of on-site assessment or material coordination, our team will review the request to determine eligibility for a partial or full review of the initial deposit, minus any administrative costs incurred.
Post-Assessment and Customisation Phase: Once on-site assessments have been conducted, material allocation has begun, or project customisation has advanced, project costs have already been committed. Consequently, cancellations requested after this stage may result in the retention of the initial deposit to cover incurred operational expenses.
4. Refund Evaluation and Processing
Eligibility: Refund requests must be submitted in writing via our official communication channel. Each request is evaluated on a case-by-case basis depending on the current status of the project workflow.
Final Balance: Final payments rendered upon the completion of physical installation services on-site are non-refundable, as the services have been fully delivered and executed.
Processing Timeframe: Approved refunds will be processed and credited back to the original method of payment within 10 to 14 business days.
5. Governing Jurisdiction This policy is governed by and construed in accordance with the applicable laws of Canada, the United States, and the European Union consumer regulations, where applicable to custom contractual services.
6. Contact Information For any inquiries regarding cancellations or refund requests, please contact our team directly through our official communication channel at custom@mountvaultpro.com.